Last updated: 10 November 2026

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1. Who we are

Scent-a-Barks ("we", "us") runs a licensed dog daycare at Fir Covert Trading Estate, Fir Covert Road, Norwich NR10 4DT. We are responsible for the personal information described in this policy. You can contact us about it at hello@scentabarks.co.uk or on 07801 943072.

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2. What we collect and why

Contact forms: when you send us a message through our website we collect your name, email address and message, so we can reply. We do this because we have a legitimate interest in answering enquiries, or because you have asked us about our services.

Joining form: when you apply to join, we collect the details the form asks for, such as your contact details and information about your dog, so we can assess whether we can look after your dog and set up your place. We do this to take steps towards, and then carry out, our contract with you.

Terms & conditions form: when you sign our terms online we keep your name, email address and the date, as a record of our agreement.

Customers: while your dog attends, we use your details to manage bookings, collections, invoices and updates about your dog. We do this to carry out our contract with you and to meet our legal and licensing obligations.

Website visitors: our website uses cookies. See section 7.

We do not use your details for marketing, and we never sell them.

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3. Who we share it with

We only share your information with the services we use to run the business, who handle it on our behalf and under our instructions:

• Wix.com, which hosts our website, stores messages sent through our forms and provides our website statistics

• Google, which provides our online joining form

• Pet Sitter Plus, our booking and customer portal

• WhatsApp, which we use for your dog's "pupdates"

• our email provider and the company that manages our website

We may also share information where the law requires it, for example with HMRC or our licensing authority.

Some of these providers may store information outside the UK. Where they do, it is protected by safeguards approved under UK data protection law.

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4. How long we keep it

Enquiries that don't lead to a booking: up to 12 months.

Customer records, including invoices and signed terms: while you are a customer and for up to 6 years after, to meet accounting and legal requirements.

Website statistics: as set out in our cookie settings.

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5. Keeping it safe

Your information is held on secure, password-protected systems and is only seen by our team and the providers listed above.

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6. Your rights

You have the right to:

• ask for a copy of the information we hold about you

• ask us to correct it

• ask us to delete it

• ask us to restrict or stop using it, or object to how we use it

• ask for it to be sent to another organisation

• withdraw your consent at any time, where we rely on consent (for example, analytics cookies)

To use any of these rights, email hello@scentabarks.co.uk. We will reply within one month.

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7. Cookies

Cookies are small files stored on your device when you visit a website.

Essential cookies keep our website secure and working properly. These are always on.

Analytics cookies (Wix Analytics) show us how visitors use our website so we can improve it. These are only used if you accept them in our cookie banner.

Functional cookies let us show the map on our website, which is provided by Google Maps. Google may set its own cookies when the map is shown (see policies.google.com/privacy). These are only used if you accept them in our cookie banner.

You can change your choice at any time using the "Cookie settings" button at the bottom of the page.

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8. Complaints

If you are unhappy with how we have handled your information, please tell us first at hello@scentabarks.co.uk. We will acknowledge your complaint within 30 days.

You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.

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9. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.